The Customer Experience - It’s More Than Customer Service
A Talk by Tamara Ard (Owner, My Amazing Maid and Field Service Strategies)
About this Talk
In this workshop we will explore:
- The difference between customer service and the customer experience
- How your philosophy/culture affect the customer experience
- How setting expectations for your cleaning customers improves the customer experience
- And answering the question: “Are you in control of the customer experience?”
In this workshop, we will discuss everything from who is responsible for, and how we can shape, the customer experience. A primary focus will be organizational philosophies and cultures that positively improve the customer experience. This isn't a philosophical discussion: will provide real life, everyday examples from my business, My Amazing Maid. We will focus on how to set customer expectations and specific examples that will improve your business!
About The Speaker
Tamara Ard
Tamara has worked in the public, non-profit and private sectors. She started and operated two international non-profit training organizations as well as two home services businesses. She has developed and delivered training for strategic management, operations managers, and front line supervisors for over 35 years. Recently, she was recognized by the Better Business Bureau with the Torch Award, the BBB award that recognizes companies that demonstrate best practices, leadership, social responsibility, and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders, and communities Owner, My Amazing Maid