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Tamara Ard

Owner, My Amazing Maid and Field Service Strategies Tamara has worked in the public, non-profit and private sectors. She started and operated two international non-profit training organizations as well as two home services businesses. She has developed and delivered training for strategic management, operations managers, and front line supervisors for over 35 years. Recently, she was recognized by the Better Business Bureau with the Torch Award, the BBB award that recognizes companies that demonstrate best practices, leadership, social responsibility, and high standards of organizational ethics that benefit their customers, employees, suppliers, shareholders, and communities Owner, My Amazing Maid

About this speaker

Tamara has a Bachelor's and Master's Degree from Florida State University in Social Work Administration. She also has qualifications from City and Guilds in London, UK. These include Operations Management, Assessing Performance and Using Sources of Evidence to Assess Performance. She spent 22 years in state government and nonprofit administration, mostly developing and implementing training for managers, supervisors and case workers. She was the Executive Director of the National Center for Professional Certification, offering qualifications in the US from City and Guilds, London, UK. In 2006, Tamara decided to use the skills she developed over the last 22 years to launch her entrepreneurial career by starting her own handyman business. Then in 2013, she started a cleaning service, My Amazing Maid. She has managed all aspects of the cleaning business. From starting a company, with no experience in the business (twice), to managing a cleaning company that now has 17 employees and cleans more than 400 houses a month with a <1% complaint rate. Tamara has 40 years of management experience in the public, nonprofit and the private sectors.

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Talks

The Customer Experience - It’s More Than Customer Service

July 26, 2021, 06:00 PM
Tamara Ard